Security Alarms of America
© Net Marketing Dynamix. 2012  Call for Marketing solutions 573-803-7505
Frequently Asked Questions
     573-334-8080
When it matters the most!                                              Now is the time to act! Security is Every Minute of the Day...Call NOW 573-334-8080
FAQ’s
We've compiled a list of frequently asked questions regarding your home and property security. If we haven’t answered your questions or concerns in any section of the FAQs, please call 573-334-8080 and an Security Alarms of America representative will assist you.
Do home alarm systems prevent break-ins? In a word, yes. Basic home alarm systems are designed to detect unauthorized entry and evidence of fire and report it…that's it. It's the fear of detection and reporting that prevents burglaries. Reporting consists of a loud bell or siren that sends most burglars running or the option of having the signal monitored by an external alarm company that will notify whomever you request. To keep burglars out, you need to warn them first of the existence of your alarm system by using a lawn sign and window decals of the alarm company. Of course, for all this to work the homeowner needs to incorporate the use of the alarm system into their everyday routine and actually use it. What basic steps can I take to prevent my house from being burglarized? Think of your home as a box and the doors and windows as being openings to that box. Burglars will enter through doors or windows accessible from the ground. Just closing and locking these accessible openings when you're away is a basic burglary prevention step. As a rule of thumb, all doors should be made out of solid core wood or be metal-clad to prevent or delay forced entry. All exterior doors should be equipped with heavy-duty deadbolt locks supported by heavy-duty four- screw strike plates fastened with three-inch wood screws solidly into the door frame. Exterior doors should have a peep-hole view port to see who's outside before opening. Accessible sliding glass windows and doors should have secondary security devices to prevent forced entry or lifting the window pane out if its track. Basics and Installation Whom should I contact about home security system operation questions? Dial 573-334-8080  and we'll provide whatever training you need. If necessary, we can schedule someone to come out for a personal training session. Will my home security system continue to work if my home loses power? Yes! Your Protection 1 home security system is equipped with battery backup, so your system will continue to protect for several hours after a power failure. It is a good idea to check the batteries in your system regularly. Dial 573-334-8080 and we'll tell you how to check your batteries. What should I do in the event of a false alarm? Whenever your alarm is activated, one of our trained monitoring representatives will call you right away to make sure that everything is OK at your home. Simply inform them of the false alarm. Learn more about false alarm prevention. If my home security system isn't working correctly, whom should I call? Call 573-334-8080 or schedule a service call online. Our representatives are on call all day, every day. Our goal is one-call resolution, correcting your problem immediately whenever possible. If the help of one of our service technicians is necessary, our representatives can promptly schedule a service call that coincides with your schedule. Moving If I move, will my home security system move with me? When you move, we've got you covered! As a current Security Alarms of America customer, you're eligible to receive up to $100 toward the installation of a new home security system or the upgrade of an existing home security system through our FlexibleMove® program. Just call 573-334-8080 and  request an online service transfer now. Payment Options Can I set up automatic payments for my Security Alarms of America bill? Yes. Say "goodbye" to check fees and postage costs. Just call 573-334-8080 and sign up for our Automatic Bill Payment Service. My bills are paid through the Automatic Bill Payment Service. Will I receive any paper statements from you? You will receive a statement for your first few billing cycles until your Automatic Bill Payment procedure has been set up at your financial institution. After that, your Bill Payment Service will debit your recurring charges as defined in your home security monitoring agreement. You will receive a statement for any one-time charges on your account, such as additional equipment or service-call charges. To get answers to questions about your bill, just call 573-334-8080. What if I want to change my contact list? Just call 573-334-8080 day or night, and our customer service representatives will make the changes for you right away. Please have your account number and password handy for identification purposes. Or sign up for our convenient Online Access to make the changes yourself. I understand that my home security system should be tested regularly. How do I do it? You should test your home security system at least once a month to make sure that it is in good working order. Call 573-334-8080 or send us a request online and tell our customer service representative that you want to test your home security system. We will walk you through the process. What if I want to refer a friend or neighbor to Security Alarms of America? We consider customer referrals as the highest praise our customers can give us, and thousands of our current customers have referred a friend or family member to us. That's trust! Our referral program provides you with two months of free monitored protection as a way of saying thank you for the confidence you've placed in us. Call 573-334-8080 or go online with your customer referral, and our customer service representatives will make sure that a referral reward comes your way as soon as the referral customer installs his or her system. If I contract Security Alarms of America, will I get any breaks on my insurance? Insurance policies vary, but many offer annual discounts of up to 20% for homes that have home security systems. You could also be entitled to another insurance discount if you've environmental sensors, like the LifeShield fire, freezing or CO monitoring. That monitoring will add nothing to the cost of your monthly home security monitoring fee. Is Security Alarms of America a licensed security company? Yes. The Security Alarms of America Monitoring Center has a UL (Underwriter's Laboratory) certification and is one of only a few centers to earn a Central Station Alarm Association Five Diamond 100% Operator Certification. That means the center is recognized for its ongoing operating training, random UL inspections, excellent customer service and minimal false alarms and dispatches. What kind of alarm system should I get to protect my home? The brand name does matter as it must be reliable and of good quality. Alarm systems use basic electronic components and wiring and works using a series of open and closed electronic switches. A hard-wired system is the most reliable for a newly constructed single family home. Each door and window alarm contact is supported by its own pair of wires back to the alarm panel and can be isolated as the exact point of entry. Hard-wired system wiring and door and window contacts are embedded into the door and window frames and thereby protected from tampering.   Having said that, the latest wireless systems are as reliable as any hardwire system. Alarm Systems Webpage. A less-expensive retro-fit solution will use wireless technology to transmit a radio-frequency signal back to the alarm panel instead of by wire. The wireless devices are battery operated and therefore are larger and mounted externally on the door or window point of entry.  Budget usually dictates what system is appropriate for your home and there are several quality levels to select and will fit every budget.  Wireless works great in rental housing.  What features should I look for in a home alarm system? Alarms systems vary dramatically with add-on options much like buying a new car. For most people the basic alarm package is good enough. The basic system provides door and window alarm contacts on all openings, one or more infra-red motion sensor inside, an audible horn or siren, and a control panel with a digital dialer and keypad. Beyond the basic alarm system you can add hard- wired smoke and heat detectors, glass break detectors, ultra-sonic and infra-red motion sensors, temperature sensors, shock sensors, control panel tamper sensors, battery back-up, and cell phone signal reporting technology. I've seen upscale homes with sensors monitoring the temperature in wine cellars and caviar refrigerators. Must I have my burglar alarm monitored by a security company to be effective? No, the local horn or siren works well enough to dissuade most burglars. Program the siren to reset after 30 seconds. However, if you want the police or fire department to be called in your absence then a monitored system is the only way to go. Be advised that most insurance companies require a monitored alarm system for discounted fire insurance rates. Can automatic garage door opener signals be read by criminals with scanners? This is largely an urban myth, although it is technically possible. Automatic garage door openers use remote controls that send out radio frequencies (RF) to activate the garage door opener. It is possible for a burglar to read this RF code as you enter your driveway and push the transmitter button. The crook would have to be in very close proximity (right behind you) to capture this signal with the right equipment and knowledge how to use it to open your garage door in your absence. A criminal with this much talent could probably find a real job somewhere. Fortunately, most quality garage door openers now have a RF signal scrambler feature that uses a random RF signal for each opening and thereby defeats the risk of code copying and use. What are the components of a surveillance system? Cameras - wireless, wired, varifocal, fixed lens, etc. Cameras need a power source to operate; it could be either a regular power line connection or a battery pack -- depending on the camera's design. DVR - Digital Video Recorder - standalone or built in. The "brain" of the surveillance system. Receives recordings from the cameras and allows managing these according to its features (continuous recording, motion activated, etc.) Stores recordings on its hard disk. Most DVRs are networkable and allow remote Internet viewing. Monitor - standalone, your computer  Cables and connectors - to connect the cameras to the DVR, and the DVR to the monitor. Wireless cameras do not require cables for connection to the DVR but Wireless Receivers are needed to receive the camera's recordings. These receivers will be connected to the DVR. Which type of Security Camera should I use? Security cameras come in many different styles including dome, bullet, infrared, IP, and hidden. The security camera that will work best for your application will depend on several factors such as whether you will use the security cameras inside or outdoors, during the day, nighttime, or both. Security cameras come in color only and come with all of the required mounting hardware. The security cameras casings are weather resistant and do not require added external protection. Most security cameras have a fixed 4 mm lens that allows you to see facial features out to about 35 feet and provides a 70° angle of view. Resolution levels for black and white security cameras are about 400 lines, any higher and the benefits are minimal and this camera is only used by low quality suppliers. For color cameras, the higher the resolution the better with a minimum of 600 lines resolution. Infrared security cameras allow an image to be seen in little or no lighting conditions. Most infrared security cameras are bullet style and can be used inside or outdoors. The cameras have infrared lighting installed around the outer edge of the lens which allows the security camera to see in no light 25 ft or more depending on the camera model - even further with a little bit of light (like street lighting or an outside light.) Dome security cameras provide a different look. If you have any concerns about tampering, check out our vandal proof cameras. Hidden cameras allow you to capture video without anyone knowledge. Most hidden cameras are designed for indoors use. How much does a system cost? It will depend upon each installation’s specific wiring and monitoring requirements and the number of devices needed to secure the perimeter of the property.  But, you can set a budget and work within a cost framework and you will know upfront. How do I test my system? You would call Security Alarms of America and request to be put on “Test” status.  You can then test any device in your system without triggering a response from your policing agency.  When you finish, simply call back to remove the “Test” Status. Is a wireless system as safe as a hard wired system? Yes! With new technology and the latest devices, Wireless is as reliable and secure as a hard wire system. Would pets inside my home set off my alarm? No, only interior motions will set off an alarm.  There are setups that accommodate pets in your household.  But call and we can discuss your particular needs and give a specific answer based on those needs. I'm a renter. Can I have a system installed? Yes, Our advanced wireless systems can be removed and reinstalled quite easily. I want to get rid of my land line. Are there other options to monitor my system? Yes, Underwriters Laboratory (UL) has approved cellular monitoring and it is equal to land line monitoring.  In addition internet monitoring is available for some of the more advanced security systems.
Security Alarms of America
Frequently Asked Questions
When it matters the most!                                              Now is the time to act! Security is Every Minute of the Day...Call NOW 573-334-8080
FAQ’s
We've compiled a list of frequently asked questions regarding your home and property security. If we haven’t answered your questions or concerns in any section of the FAQs, please call 573-334-8080 and an Security Alarms of America representative will assist you.
Do home alarm systems prevent break-ins? In a word, yes. Basic home alarm systems are designed to detect unauthorized entry and evidence of fire and report it…that's it. It's the fear of detection and reporting that prevents burglaries. Reporting consists of a loud bell or siren that sends most burglars running or the option of having the signal monitored by an external alarm company that will notify whomever you request. To keep burglars out, you need to warn them first of the existence of your alarm system by using a lawn sign and window decals of the alarm company. Of course, for all this to work the homeowner needs to incorporate the use of the alarm system into their everyday routine and actually use it. What basic steps can I take to prevent my house from being burglarized? Think of your home as a box and the doors and windows as being openings to that box. Burglars will enter through doors or windows accessible from the ground. Just closing and locking these accessible openings when you're away is a basic burglary prevention step. As a rule of thumb, all doors should be made out of solid core wood or be metal-clad to prevent or delay forced entry. All exterior doors should be equipped with heavy-duty deadbolt locks supported by heavy-duty four-screw strike plates fastened with three-inch wood screws solidly into the door frame. Exterior doors should have a peep-hole view port to see who's outside before opening. Accessible sliding glass windows and doors should have secondary security devices to prevent forced entry or lifting the window pane out if its track. Basics and Installation Whom should I contact about home security system operation questions? Dial 573-334-8080  and we'll provide whatever training you need. If necessary, we can schedule someone to come out for a personal training session. Will my home security system continue to work if my home loses power? Yes! Your Protection 1 home security system is equipped with battery backup, so your system will continue to protect for several hours after a power failure. It is a good idea to check the batteries in your system regularly. Dial 573-334-8080 and we'll tell you how to check your batteries. What should I do in the event of a false alarm? Whenever your alarm is activated, one of our trained monitoring representatives will call you right away to make sure that everything is OK at your home. Simply inform them of the false alarm. Learn more about false alarm prevention. If my home security system isn't working correctly, whom should I call? Call 573-334-8080 or schedule a service call online. Our representatives are on call all day, every day. Our goal is one-call resolution, correcting your problem immediately whenever possible. If the help of one of our service technicians is necessary, our representatives can promptly schedule a service call that coincides with your schedule. Moving If I move, will my home security system move with me? When you move, we've got you covered! As a current Security Alarms of America customer, you're eligible to receive up to $100 toward the installation of a new home security system or the upgrade of an existing home security system through our FlexibleMove® program. Just call 573-334-8080 and  request an online service transfer now. Payment Options Can I set up automatic payments for my Security Alarms of America bill? Yes. Say "goodbye" to check fees and postage costs. Just call 573- 334-8080 and sign up for our Automatic Bill Payment Service. My bills are paid through the Automatic Bill Payment Service. Will I receive any paper statements from you? You will receive a statement for your first few billing cycles until your Automatic Bill Payment procedure has been set up at your financial institution. After that, your Bill Payment Service will debit your recurring charges as defined in your home security monitoring agreement. You will receive a statement for any one-time charges on your account, such as additional equipment or service-call charges. To get answers to questions about your bill, just call 573-334-8080. What if I want to change my contact list? Just call 573-334-8080 day or night, and our customer service representatives will make the changes for you right away. Please have your account number and password handy for identification purposes. Or sign up for our convenient Online Access to make the changes yourself. I understand that my home security system should be tested regularly. How do I do it? You should test your home security system at least once a month to make sure that it is in good working order. Call 573-334-8080 or send us a request online and tell our customer service representative that you want to test your home security system. We will walk you through the process. What if I want to refer a friend or neighbor to Security Alarms of America? We consider customer referrals as the highest praise our customers can give us, and thousands of our current customers have referred a friend or family member to us. That's trust! Our referral program provides you with two months of free monitored protection as a way of saying thank you for the confidence you've placed in us. Call 573-334- 8080 or go online with your customer referral, and our customer service representatives will make sure that a referral reward comes your way as soon as the referral customer installs his or her system. If I contract Security Alarms of America, will I get any breaks on my insurance? Insurance policies vary, but many offer annual discounts of up to 20% for homes that have home security systems. You could also be entitled to another insurance discount if you've environmental sensors, like the LifeShield fire, freezing or CO monitoring. That monitoring will add nothing to the cost of your monthly home security monitoring fee. Is Security Alarms of America a licensed security company? Yes. The Security Alarms of America Monitoring Center has a UL (Underwriter's Laboratory) certification and is one of only a few centers to earn a Central Station Alarm Association Five Diamond 100% Operator Certification. That means the center is recognized for its ongoing operating training, random UL inspections, excellent customer service and minimal false alarms and dispatches. What kind of alarm system should I get to protect my home? The brand name does matter as it must be reliable and of good quality. Alarm systems use basic electronic components and wiring and works using a series of open and closed electronic switches. A hard-wired system is the most reliable for a newly constructed single family home. Each door and window alarm contact is supported by its own pair of wires back to the alarm panel and can be isolated as the exact point of entry. Hard-wired system wiring and door and window contacts are embedded into the door and window frames and thereby protected from tampering.   Having said that, the latest wireless systems are as reliable as any hardwire system. Alarm Systems Webpage. A less-expensive retro-fit solution will use wireless technology to transmit a radio-frequency signal back to the alarm panel instead of by wire. The wireless devices are battery operated and therefore are larger and mounted externally on the door or window point of entry.  Budget usually dictates what system is appropriate for your home and there are several quality levels to select and will fit every budget.  Wireless works great in rental housing.  What features should I look for in a home alarm system? Alarms systems vary dramatically with add-on options much like buying a new car. For most people the basic alarm package is good enough. The basic system provides door and window alarm contacts on all openings, one or more infra-red motion sensor inside, an audible horn or siren, and a control panel with a digital dialer and keypad. Beyond the basic alarm system you can add hard-wired smoke and heat detectors, glass break detectors, ultra-sonic and infra-red motion sensors, temperature sensors, shock sensors, control panel tamper sensors, battery back-up, and cell phone signal reporting technology. I've seen upscale homes with sensors monitoring the temperature in wine cellars and caviar refrigerators. Must I have my burglar alarm monitored by a security company to be effective? No, the local horn or siren works well enough to dissuade most burglars. Program the siren to reset after 30 seconds. However, if you want the police or fire department to be called in your absence then a monitored system is the only way to go. Be advised that most insurance companies require a monitored alarm system for discounted fire insurance rates. Can automatic garage door opener signals be read by criminals with scanners? This is largely an urban myth, although it is technically possible. Automatic garage door openers use remote controls that send out radio frequencies (RF) to activate the garage door opener. It is possible for a burglar to read this RF code as you enter your driveway and push the transmitter button. The crook would have to be in very close proximity (right behind you) to capture this signal with the right equipment and knowledge how to use it to open your garage door in your absence. A criminal with this much talent could probably find a real job somewhere. Fortunately, most quality garage door openers now have a RF signal scrambler feature that uses a random RF signal for each opening and thereby defeats the risk of code copying and use. What are the components of a surveillance system? Cameras - wireless, wired, varifocal, fixed lens, etc. Cameras need a power source to operate; it could be either a regular power line connection or a battery pack -- depending on the camera's design. DVR - Digital Video Recorder - standalone or built in. The "brain" of the surveillance system. Receives recordings from the cameras and allows managing these according to its features (continuous recording, motion activated, etc.) Stores recordings on its hard disk. Most DVRs are networkable and allow remote Internet viewing. Monitor - standalone, your computer  Cables and connectors - to connect the cameras to the DVR, and the DVR to the monitor. Wireless cameras do not require cables for connection to the DVR but Wireless Receivers are needed to receive the camera's recordings. These receivers will be connected to the DVR. Which type of Security Camera should I use? Security cameras come in many different styles including dome, bullet, infrared, IP, and hidden. The security camera that will work best for your application will depend on several factors such as whether you will use the security cameras inside or outdoors, during the day, nighttime, or both. Security cameras come in color only and come with all of the required mounting hardware. The security cameras casings are weather resistant and do not require added external protection. Most security cameras have a fixed 4 mm lens that allows you to see facial features out to about 35 feet and provides a 70° angle of view. Resolution levels for black and white security cameras are about 400 lines, any higher and the benefits are minimal and this camera is only used by low quality suppliers. For color cameras, the higher the resolution the better with a minimum of 600 lines resolution. Infrared security cameras allow an image to be seen in little or no lighting conditions. Most infrared security cameras are bullet style and can be used inside or outdoors. The cameras have infrared lighting installed around the outer edge of the lens which allows the security camera to see in no light 25 ft or more depending on the camera model - even further with a little bit of light (like street lighting or an outside light.) Dome security cameras provide a different look. If you have any concerns about tampering, check out our vandal proof cameras. Hidden cameras allow you to capture video without anyone knowledge. Most hidden cameras are designed for indoors use. How much does a system cost? It will depend upon each installation’s specific wiring and monitoring requirements and the number of devices needed to secure the perimeter of the property.  But, you can set a budget and work within a cost framework and you will know upfront. How do I test my system? You would call Security Alarms of America and request to be put on “Test” status.  You can then test any device in your system without triggering a response from your policing agency.  When you finish, simply call back to remove the “Test” Status. Is a wireless system as safe as a hard wired system? Yes! With new technology and the latest devices, Wireless is as reliable and secure as a hard wire system. Would pets inside my home set off my alarm? No, only interior motions will set off an alarm.  There are setups that accommodate pets in your household.  But call and we can discuss your particular needs and give a specific answer based on those needs. I'm a renter. Can I have a system installed? Yes, Our advanced wireless systems can be removed and reinstalled quite easily. I want to get rid of my land line. Are there other options to monitor my system? Yes, Underwriters Laboratory (UL) has approved cellular monitoring and it is equal to land line monitoring.  In addition internet monitoring is available for some of the more advanced security systems.
© Net Marketing Dynamix. 2012  Call for Marketing solutions 573-803-7505